About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com Requirements About the Role: The Operations Executive / Sr.

Operations

Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas. The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities Core

Operations

Ensure availability of trained & certified technicians as per guidelines.

Coach technicians to improve service quality, retention, and SOP compliance.

Conduct daily stand-up meetings; communicate safety & job-specific instructions.

Ensure availability of tools, materials, and proper stock management as per SOP.

Monitor SCP usage, troubleshoot issues, and provide refresher training.

Ensure Partner Kit & in office documentation are contractually compliant.

Conduct customer visits/week (Surprise, Route rides, Audits, Complaints).

- based on the target Maintain grooming standards and service quality of assigned technicians.

Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

Approve technician conveyance; ensure STT and route plan adherence.

Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

Advanced

Operations





Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

Execute 1 TPA + 1 development plan annually per technician.

Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure. Monitor technician-wise CO trends; skill-up underperformers.

Ensure audit non-conformity closures (internal/external).

Track material usage vs. SRF/SOW; highlight deviations.

Maintain stock levels aligned with APL and reduce near-expiry wastage.

Drive service & product leads through coaching and on-the-job support.

Monitor service productivity, efficiency, and input costs across sites.

Support grievance handling, leave planning, and team discipline.

Key Result

Areas 100% completion of PMI 'Pest Audit'

Material Consumption

TPA and Development Plan

Technician Capability Development

Complaint Resolution & Root Cause Analysis

Customer Visit & Audit Coverage Competencies (Skills Essential To The Role) Strong interpersonal skills

Analytical and problem-solving ability

Effective communication skills

Proactive planning and organising

Technical knowledge of pests, service processes, chemicals, and equipment Educational Qualification / Other Requirement Minimum B.Sc. in Chemistry, Zoology, or Agriculture

Prior experience in pest management or service operations is preferred

Proficient MS-Office / G-Suite Role Type / Key Working Relationships Individual Contributor

External team- Customers and Customer representative

Internal team- ABM/BM, Operations & Sales Colleagues, Planners Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who Make Our Company What It Is.

We Believe In

Service

Relationships

Teamwork

Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

📌 Field Operations Executive - Mysore (Mysuru)
🏢 Rentokil Initial
📍 Mysuru