About the Role We are looking for a motivated and customer-focused Collection Executive to manage customer payment collections, follow up on outstanding dues, and ensure timely recovery while maintaining excellent customer relationships.

Key Responsibilities Contact customers through outbound calls to collect overdue payments. Follow up on pending EMIs, membership dues, and outstanding balances. Negotiate payment plans while maintaining positive customer relationships.

Resolve customer payment-related queries professionally. Update collection status and customer interactions in the CRM system. Achieve monthly collection and recovery targets. Coordinate with internal teams for payment reconciliation and issue resolution.

Ensure compliance with company policies and collection guidelines.





Required Skills Strong communication and negotiation skills. Valuable convincing and objection-handling abilities.

Experience in collections, recovery, customer service, or outbound calling. Basic knowledge of MS Excel and CRM tools. Ability to work under targets and deadlines. Positive attitude with excellent interpersonal skills. Eligibility 12th in any discipline (preferred). Minimum 1 year of experience in Collections, Recovery or Banking/Financial Services. Candidates with strong outbound calling experience are encouraged to apply.

Preferred Industry

Banking NBFC Credit Cards Loan Collections Insurance Hospitality Telecom BPO Collections

📌 Field Collection Executive (Mumbai)
🏢 Ava Infotech Private
📍 Mumbai