Company Description HelpRush is a verified work platform designed to bring structure, trust, and accountability to everyday services, connecting customers with vetted local experts. It is not a gig app or traditional marketplace, but a system that removes middlemen and opaque commissions while offering skilled professionals dignified, transparent work.

Every service provider undergoes identity and skill verification, along with clear operating rules, ensuring accountable professionals and safer in-home services. The platform gives providers predictable access to jobs, digital identity, and a way to build long-term credibility through performance and trust, while customers benefit from verified profiles, structured workflows, and clear outcomes. Founded and built in Kashmir, HelpRush uses a systems-first approach that combines technology, verification, and real-world operations to unlock local talent and modernize how everyday work is organized.

Role Description The Field Operation Lead (Senior Level) is a full time, on-site role based in Srinagar, responsible for overseeing ground operations and ensuring smooth delivery of services across the HelpRush network. This role includes managing and supporting field teams, coordinating provider onboarding activities, and monitoring compliance with verification and operating standards.

The person in this role will track daily operational performance, resolve on-the-ground issues, and maintain strong relationships with service providers and customers to uphold quality and reliability.



They will collaborate closely with product and support teams to improve workflows, implement operational procedures, and contribute to the design of scalable systems that work effectively in local contexts. The role also involves training field staff, reporting key operational metrics, and leading continuous improvement initiatives to strengthen HelpRush’s presence in Srinagar.

Qualifications

- Proven experience in field operations, service delivery, or on-ground workforce management, preferably in platforms, logistics, or services.
- Strong skills in team leadership, staff supervision, and stakeholder coordination to manage diverse field teams and local partners.
- Ability to design and implement operational processes, including onboarding workflows, quality checks, and compliance with standard operating procedures.
- Competence in data-driven decision-making, including tracking KPIs, analyzing performance trends, and reporting operational insights.
- Excellent communication and interpersonal skills to engage service providers and customers, handle escalations, and build trust on the ground.
- Comfort with digital tools and platforms for task management, reporting, and real-time coordination of field activities.
- Experience working in or familiarity with the Kashmir region and its local service ecosystem is highly beneficial.
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field; advanced qualifications are an advantage.
- Ability to work on-site in Srinagar, adapt to dynamic environments, and travel locally as required.

📌 Feild operation lead (senior level) (Srinagar)
🏢 HelpRush
📍 Srinagar