We are looking for a detail-oriented and proactive Sales Coordinator (Female) to support the Sales team and act as a key link between customers, Planning, Logistics, Quality Assurance (QA), and internal departments.

The role involves managing the complete order coordination process—from quotation and order processing to production, dispatch, documentation, delivery tracking, and customer support.

The ideal candidate should have strong coordination and follow-up skills, excellent attention to detail, and the ability to manage multiple customer orders and shipments efficiently.

Key Responsibilities

1. Quotation & Pre-Sales Management

- Prepare and submit accurate customer quotations on time.
- Arrange supporting documents such as packing lists, drawings, and technical details along with quotations.
- Prepare and submit Weekly Open Quotation Reports to the Sales Person/Manager.
- Follow up with customers on submitted quotations and track opportunities through closure.
- Maintain regular follow-ups to convert open quotations into confirmed orders.

2. Order Processing

- Verify new orders against quotations, including price, quantity, terms, and conditions.
- Cross-check repeat orders against previous prices or standard price lists.
- Ensure all order terms and conditions are clearly documented before order release.
- Generate and send Order Confirmations (OC) / Proforma Invoices (PI) to customers.
- Coordinate PIs for advance payment orders, wherever applicable.
- Ensure packing lists and order details are finalized and approved by customers before production or dispatch.

3. Sample Management

- Generate sample orders as requested by customers.
- Coordinate internally for sample dispatch dates and packing lists.
- Arrange dispatch and generate tracking/AWB details immediately after shipment.
- Track samples until delivery and confirm receipt with customers.

4. Logistics,



Planning & Export Documentation

- Coordinate with the Planning team to obtain delivery timelines after Sales Order (SO) generation.
- Track delivery schedules and communicate any changes to relevant stakeholders.
- Obtain draft shipping documents within the required timelines and coordinate approvals.
- Ensure final shipping documents are received and shared with customers through email, DHL, or courier.
- Track shipment ETA using Bill of Lading (BL) details and keep customers updated.
- Coordinate with freight forwarders and agents for shipment bookings and documentation.

5. Customer Support & Complaint Handling

- Register customer complaints promptly and coordinate with the Quality Assurance (QA) team.
- Follow up with QA for the 8D Report and ensure timely communication to customers.
- Coordinate replacement Sales Orders (SO) wherever replacement material is required.
- Track replacement dispatch schedules and monitor AWB/tracking details until delivery.
- Keep customers informed throughout the complaint-resolution and replacement process.

Key Skills

- Strong sales coordination and order management skills.
- Good understanding of export operations and shipping documentation.
- Excellent customer communication and follow-up skills.
- Strong coordination with Sales, Planning, Logistics, QA, and external agencies.
- Good attention to detail and documentation accuracy.
- Ability to manage multiple orders and deadlines simultaneously.
- Robust problem-solving and customer-service orientation.
- Good proficiency in MS Office/Excel and order management systems.

Ideal Candidate

The ideal candidate will be an organized and customer-focused professional who can effectively manage quotations, orders, export documentation, shipments, customer queries, and complaint resolution while ensuring smooth coordination between customers and internal teams.

Location: Chembur East, Mumbai

Female Candidates Only

📌 Export Sales Coordinator (Mumbai)
🏢 Resource Management Group Plus Private
📍 Mumbai