Job Purpose Support and administer operations plans and processes to deliver a smooth supply chain and operational model for the targeted business volumes meet products services standards and exceed quality standards in line with business strategy and objectives corporate guidelines and policies Prime focus will in beginning be to support the Copenhagen team in handling complex client Unicef Typical Business Titles Logistics Generalist Logistics Analyst Logistics Officer Differentiator Apply practical knowledge of job area typically obtained through work experience Work independently with general supervision Understand how to work according to agreed SOP s and instructions Experience with aid relief logistics will be considered a transparent advantage Work experience with CargoWise will be considered an advantage Key Tasks Administer assigned operational activities related to managing cross-trade shipments coordinating with colleagues in Copenhagen and at origins destinations carriers to ensure timely shipment delivery etc Coordination with UN suppliers Receive execute and update orders in systems CW1 Customer ERPs etc Retrieve stored information place orders or respond to customer enquiries Report issues exceptions and events during execution of operational activities Collaborate with origin destination stations carriers or other parties to resolve issues ensure service quality and timelines to achieve internal and external customer KPIs Resolve recurring issues and suggest modifications in operations processes and systems to increase effectiveness and efficiency Assist with tracking of shipments invoicing to clients and maintaining agreed milestones and KPI s Stakeholders Support and interact primarily with colleagues of own function Build relationships and understand customer and key stakeholders interests and concerns Address task-related issues appropriately to maintain work relationships Management Responsibility Individual contributor without direct responsibility for leading others Skills Dispatching Shipping Transportation Operations Management Risk Management Process Improvement Customer Service Reporting Technology Trends DHL Business Knowledge Business Processes Business Strategy Market Research Project Management Stakeholder Management Influencing Feedback Presentation Storytelling Facilitation Qualifications Key Requirements Education Level Bachelor s Degree or equivalent experience qualification Experience Level more than 2 years