- Responsible for counselling patients based on the procedures planned and make sure, all the clearances are in place for the patient and ensure collection of dues.
- Carry out rounds and collect information of all the services rendered to patient Previous day.
- To ensure day to day collections / surgeries / clearances
- To explain bills to the patients, counselling regarding day-to-day expenditures, Surgery costs etc.
- To carryout rounds and intimate patients about payment of dues and answer their Queries in this regard.
- To keep track of occupancy status at any point in time.
- To ensure that the payment is done by the patients
- Report to Manager within TAT about any incidences or escalating issues
- To estimate the expenditure for special procedures
- To be present for emergency admissions and carries out the analysis
- To coordinate with Doctors and other department staff
- To prepare all general correspondence letters received by patients
Preferred candidate profile
- Good knowledge of Medical & Surgical procedures and their cost
- Attention to detail
- Excellent communications skills
- Strong interpersonal skills with an ability to build rapport with patients / Attendants and Consultants including the ability to convince them
- Robust cross functional exposure
- Ability to multitask
- Attitude to learn new things
- Strong numerical ability with a strong insight into analysing data
- Accounting and auditing skills, ability to analyze and interpret billing records,
- Technical Skills:
- MS Office (Excel and Power Point).