– Executive Service Coordinator

Location: Thane,

Mumbai Shift: Rotational Shifts (24/7 Support Setting)

Experience: 1+ Years Qualification:

Graduate in Any Discipline

Job Summary

We are seeking a proactive and customer-oriented Executive Service Coordinator to manage service requests, coordinate with engineers and clients, and ensure timely resolution of incidents while maintaining service quality and SLA compliance.

Key Responsibilities

Serve as the first point of contact for clients through phone, email, and ticketing tools.

Log, track, assign, and monitor incidents and service requests.

Coordinate with field engineers, remote support teams, clients, and OEM/TAC teams for issue resolution.

Ensure adherence to SLA timelines and escalate critical issues as required.

Follow up on open tickets until closure and provide regular status updates to stakeholders.

Coordinate and track preventive maintenance activities.

Maintain accurate documentation of incidents, resolutions, and escalations.

Prepare MIS reports, dashboards,



and shift handover notes.

Update internal systems and trackers with complete and accurate information.

Adhere to ITIL-based service desk processes, SOPs, and shift handover procedures.

- Work in rotational shifts, including weekends and night shifts, as per business requirements.

Required Skills

Strong verbal and written communication skills.

Basic understanding of Networking concepts (LAN, WAN, Routers, Switches).

Experience working with ticketing tools, MS Office, Outlook, and Excel. Excellent coordination, follow-up, and multitasking abilities. Strong customer service orientation and problem-solving skills. Ability to work effectively in a fast-paced support environment

Pay: ₹15,000.00 - ₹17,000.00 per month

Application Question(s)

- This will be a rotational shift , Are you comfortable working with rotational shift

Work Location: In person

📌 Executive - Service Coordinator (Thane)
🏢 Network Techlab (India
📍 Thane