- Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs - Prepare detailed reports, as required, for customers - Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services - Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses - Perform first level root cause analysis - Any critical escalation from client related to closure has to be highlighted to senior level, - Arrange for expedited service recovery for shipments,
when necessary - Revert back to the client with update/closure in the given timeline.
- Need to share the closure file with every client.
- Responsible for billing and payment collection from the customer.
- Maintaining an accurate record of all existing and potential customers.
- Responding to customer inquiries in a timely and skilled manner.
- Serve as the link of communication between key customers and internal teams
QUALIFICATIONS & COMPETENCIES
- Graduate, with Sales & Marketing background - Minimum of 2 -5 years of experience in retail sales - Good communication and listening skills.
- Should be a team player