Key Responsibilities Handle customer interactions across voice, chat, and email channels in a timely and professional manner.

Assist customers with queries related to orders, deliveries, returns, refunds, exchanges, payments, product information, promotions, and account management.

Deliver a consistent, high-quality customer experience by understanding customer needs and providing accurate resolutions.

Strive to resolve customer concerns during the first interaction wherever possible.

Maintain accurate and detailed records of all customer interactions using CRM and internal systems.

Escalate complex or unresolved issues to the appropriate teams while ensuring timely follow-up.

Meet or exceed individual and team targets for Customer Satisfaction (CSAT), Quality, Productivity, Service Levels, and Compliance.

Stay updated on products, policies, promotions, and process changes to provide accurate information.





Collaborate effectively with internal departments to ensure seamless issue resolution.

Adhere to company policies, data security standards, and attendance requirements.

Required Skills Excellent verbal and written communication skills in English.

Robust customer service mindset with empathy and professionalism.

Ability to communicate confidently across voice, chat, and email channels.

Strong problem-solving and decision-making skills.

Excellent typing speed and computer proficiency.

Ability to multitask and navigate multiple applications simultaneously.

Strong attention to detail and accuracy.

Adaptability to work in a fast-paced, dynamic environment.

- Team player with a positive attitude and willingness to learn.

📌 Executive (Maharashtra)
🏢 EXL
📍 Maharashtra