Executive-Client Success is the face of our organization, dedicated to ensuring exceptional customer experience. They work closely with clients, embodying a customer-first approach and representing their needs internally. Proactive, responsive, and adept at building strong relationships, they aim to become product champions and domain experts in HR-Tech.
Job Responsibility The responsibilities are as below but are not limited to:
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- Software Implementation Professional who excels in a client-facing and leadership position and to ensure that the activities are performed in a timely, high-quality manner.
- Own the client relationship from the point of sale through the end-to-end implementation process.
- Spearheading End-to-end Solution implementation with client using Agile Methodology including User Acceptance Testing (UAT).
- Creation of solution document, Change Request document& Integration document.
- Shall be involved in Product Training to different stakeholders.
- Managing and personally delivering the services required to meet implementation goals at a high level of quality.
- Managing customer relationships; ensuring adoption of the platform and upsell new modules & grow the partnership with the client
Desired Skills
- 0 – 1 Year of Experience
- Excellent Communication (Both Written and oral)
- Go getter attitude
- Willing to travel extensively
- Market orientated, passionate, self-disciplined and driven to succeed.
- A commercial mind-set and able to work independently
- Comfortable in start-up culture, fast-paced and energetic environment that may require extending beyond work hours or meeting customers indifferent time zones.