Must Have Experience · Experienced in implementation of ITSM solution using industry best practices · Experienced of implementing ITSM + (one of ITOM, ITBM,

GRC, CSM, HRSD) · Hands-on development experience of ServiceNow scripting like

Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy,

Client scripts, Email Inbound · Good experience of Service Portal and widget creation · Very good experience of REST and SOAP based integration, scripted

REST and SOAP API creation · Knowledge of Authentication via Auth 2.0,

certificates and Mid Server · Implemented ServiceNow project in Domain separated instance · Experienced in implementation on ServiceNow Discovery, Service

Mapping, Event Mgmt and Orchestration use cases.



· Valuable knowledge of MID Server installation and management · Experience of custom applications development ·

Experience of LDAP/Active Directory/SSO implementation · Knowledge of Flow

Designer, Integration Hub and Orchestration use case implementation Good to have

Experience · X` · Experience in working on Performance Analytics · Design and modification of ServiceNow Service Portal. · Review existing set up and provide best practice recommendations in line with the OEM · Excellent knowledge of

ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. ·

Experience with HTML coding and Jelly script strongly preferred

📌 ESM Architect (India)
🏢 Hexaware
📍 India