BRIEF DESCRIPTION OF ROLE In ES Canada Majors Client Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Team is responsible for Inbound and Chat Support for Canada Majors clients, providing support on ADP Canada products and Canadian legislation for English clients
BASIC REQUIREMENTS
- Bachelors degree required (or equivalent in post-secondary education and experience). Preferably in business and/or human resources management.
- Practical experience with Payroll and HR software applications, software configuration and client systems to be able to provide Tier 1 customer support for client queries on Payroll
- Basic understanding of payroll processing workflow from input to delivery of the payroll. Completion of Payroll Fundamentals, and Payroll Compliance Legislation as well as sound knowledge of Best Payroll Practices an asset
- Practical knowledge and/or understanding of Human Resources/Talent Management/HR Management Systems an asset.
- Proficiency in English (verbal and written).
- Balances multiple client commitments against new requests in a fast paced, dynamic, environment.
- Ability to work independently as well as in a team workplace while demonstrating resourcefulness in the use of available tools and support resources
- Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
- Professional and polished telephone manner.
- Strong numeric skills. Demonstrated analytical ability and judgement; able to see and solve problems holistically, sometimes with limited information.
- Extensive customer service experience with proven skills in conflict resolution.
TECHNICAL SKILLS (Below skills would be a huge PLUS)
Technically savvy with the ability to systematically instruct clients on the use of ADP products and systems. Proficient with MS Office (Word, Excel, PowerPoint & Outlook).
Familiarity with Remote software
Understanding of Windows Explorer, internet browser settings and system troubleshooting