How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

At Delta Air Lines, we are continually looking to embrace new technologies and improve the customer experience. To further this objective, we are seeking an AI Software Engineer to join the Innovation team. We work on initiatives across the entire business- initiatives range from our complex global operation to the digital booking experience. We're looking for someone who is passionate about developing solutions for real-world, large-scale problems using Artificial Intelligence/Machine Learning.

Key Responsibilities

- Manage, lead and work with a team of engineers and cross-divisionally with our partners to identify and define business problems suitable for Artificial Intelligence

- Actively participate in developing strategy around which frameworks, technologies and infrastructure our team should use in our proof-of-concepts and pilots for AI solutions.

- Lead and work on team building proof-of-concepts and prototypes that can be used to demonstrate the impact of Artificial Intelligence in Delta's various business units

- Built a set of reusable models/solutions for rapid prototyping

- Develop an AI-first mindset and help democratize AI for Delta

What You Need To Succeed (Minimum Qualifications)

- Bachelor's degree in computer science or an engineering discipline, or equivalent experience

- 14-18 years of work/educational experience in Machine Learning and Artificial Intelligence.

- Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment

- Experience with one or more general purpose programming languages including but not limited to: Java, C/C , Python or R.

- Experience with Generative AI models and Agentic frameworks

- Significant experience with Python for software development and familiarity with complex methods and nuances of software development in Python

- Experience with one or more of the following: Natural Language Processing, Computer Vision, Reinforcement Learning, Recommendation Systems, Audio Processing

- Development and debugging experience with AI frameworks such as PyTorch

- Experience with Generative AI models and Agentic frameworks such as OpenAI's GPT family of models, open-source LLMs, and LangChain

- Experience and familiarity presenting to technical audiences

- Experience in Resource Allocation,



Capacity Planning & Resource utilization

- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioural Competencies

Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty. Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes. Being a coach/mentor/advisor to drive continuous team development and growth.

Ability to build and sustain robust networks across internal and external stakeholders. Ability to champion a team-oriented environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Experience with Generative AI models and Agentic frameworks

- Experience and familiarity presenting to technical audiences

- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance,



culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.

- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.

- Immerse yourself in an employee-centric culture.

- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.

- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Engineering Leader (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru