The objective is to provision specialized IT support services for our senior leadership, including the Vice Chairman, CXOs, and other critical business stakeholders. The service is expected to deliver seamless, proactive support with near-zero disruption to executive productivity.The scope broadly covers:

- End-user support for laptops (Windows and Mac OS), Tablets & mobile devices (iOS & Android), including peripherals such as printers and accessories. This also includes full lifecycle management (patching, updates, and performance optimisation)

- Application support for enterprise systems, including email and productivity platforms (GWS, Microsoft 365), SAP, VPN and related tools

- Network connectivity support, covering office Wi-Fi, internet troubleshooting and remote connectivity (home networks and travel scenarios)

- Audio Video Conference support for boardrooms and executive meeting spaces, including video conferencing platforms - Microsoft Teams, Zoom and GMeet

Coverage model:





- 9:00 AM 7:00 PM IST - Business hours support during weekdays

- Minimal and exception-based on-call support over weekends for critical users

- Extended support during board meetings, leadership reviews, and key events

- Immediate response capability for P1 issues, irrespective of time

The support model is expected to include dedicated engineer delivering high-touch, relationship-driven engagement, with onsite presence, In addition, the service should include:

- Proactive support and preventive maintenance, including regular device health checks and performance optimisation

- Pre-emptive issue identification and resolution

- Strict adherence to enterprise IT security policies, including secure handling of sensitive executive data, endpoint protection, and compliance enforcement

📌 End User Support Specialist (Mumbai)
🏢 Lauren Information Technologies
📍 Mumbai