At Multrix, we’re not just a BPO—we’re a people-powered CX engine helping startups and enterprises deliver outstanding customer experiences. We blend smart processes, trained talent, and next-gen technology to support businesses across industries. Whether it's resolving queries or building brand loyalty, we bring human-first support to the digital age.
If you’re passionate about helping people, love problem-solving, and are looking for a career that grows with you Multrix is the place to be.
Job Responsibilities
As a Customer Support Associate (Non-Voice), you will:
- Handle customer queries via email and chat promptly and professionally.
- Provide accurate information, resolve issues, and ensure customer satisfaction.
- Maintain detailed records of interactions using CRM tools.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet performance metrics around response time, quality, and resolution.
- Continuously update yourself with product knowledge and process changes.
Qualifications
Minimum Graduate in any discipline
Previous experience in email/chat support preferred
Excellent written communication skills
Good typing speed and strong attention to detail
Ability to work in rotational shifts
Comfortable with Work from Office (no remote/hybrid)
Additional Details
- Location: Indore
- Shift: Rotational (including weekends, with weekly offs)
- Joining: Immediate or as early as possible
- Salary: Competitive, based on experience
- Benefits and Perks
- Work Life Balance
- A excellent place to work culture
- Employee mediclaimhealth insuramce benefits