About the job Experience: 3–5 Years

Industry: Beauty, Wellness - D2C (Preferred)

Location: Noida (Delhi NCR) | Work From Office

Salary: 4.2LPA to 4.8LPA About Effora

Effora is building India's premium Beauty & Wellness brand focused on routines, recovery, and visible results through an ecosystem of beauty devices, topicals, supplements, and education. We're looking for an E-commerce Manager who can own the complete post-purchase and e-commerce operations ecosystem while delivering an exceptional customer experience.

Key Responsibilities E-commerce Operations

Own end-to-end order lifecycle from order confirmation to successful delivery

Coordinate with warehouse, logistics, and courier partners for timely dispatches

Monitor daily order processing, returns, replacements, and cancellations

Ensure smooth inventory flow across all sales channels Customer Experience

Deliver an exceptional post-purchase experience

Manage customer queries, escalations, and issue resolution

Improve CSAT, NPS, and overall customer satisfaction

Build SOPs to improve customer experience at every touchpoint Marketplace & Store Operations

Manage Shopify, Amazon, Flipkart, Nykaa, Blinkit, and other marketplaces

Ensure accurate product listings, pricing, inventory, and merchandising

Coordinate launches, offers, and promotional campaigns

Monitor marketplace performance and operational health Supply Chain & Fulfilment

Coordinate with procurement, warehouse, and logistics teams

Track inventory planning and stock availability

Minimize dispatch delays and reduce RTOs

Improve fulfilment efficiency and delivery timelines Reviews & Retention





Drive customer reviews and ratings across platforms

Collect customer feedback and identify improvement opportunities

Work closely with Product and Growth teams to improve retention and repeat purchases

Build post-purchase communication journeys Reporting & Analytics

Track daily operational KPIs and prepare performance reports

Analyze order trends, customer complaints, returns, and fulfilment metrics

Recommend process improvements for operational excellence What We're Looking For

3–5 years of experience managing end-to-end e-commerce operations

Experience with Shopify and major marketplaces (Amazon, Flipkart, Nykaa, etc.)

Strong understanding of order management, fulfilment, logistics, and inventory

Excellent communication and stakeholder management skills

Strong analytical and problem-solving abilities

Highly organized with exceptional attention to detail

Comfortable working in a fast-paced startup setting

Prior experience in Beauty, Wellness, or D2C brands is preferred Success Metrics

Order Dispatch SLA

Order Accuracy

Customer Satisfaction (CSAT/NPS)

RTO Reduction

Return & Replacement Resolution Time

Marketplace Health Score

Customer Review Rating

On-Time Delivery %

Inventory Accuracy

Post-Purchase Experience Improvement Why Join Effora?

Build one of India's fastest-growing beauty-tech brands

Own the complete e-commerce operations function

Work directly with the Founder on high-impact business initiatives

Opportunity to build scalable systems and deliver world-class customer experiences Interested?

Send your resume and a short note to [email protected]

📌 Ecommerce Manager (Noida)
🏢 Effora
📍 Noida