Roles and Responsibilities

- Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications
- Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
- Produces and maintains a variety of reports and/or queries as required and/or requested
- Provide internal and external client support to our tools and applications
- Installation, configuration and patching of internal tools with support from our engineering department
- Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
- Configuration management including allocation of VMs, storage, memory, etc. to environments
- Troubleshoot to resolution performance and stability issues within live environments

Desired Candidate Profile





- BS in Computer Science or equivalent is preferred
- Administrative experience supporting Relativity
- Administrative experience supporting Nuix
- 3 or more years of experience supporting .NET Applications preferred
- Excellent communication and interpersonal skills
- Prior Scripting experience a plus using PowerShell or Python
- Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.
- Ability to read source code, log files, and correlate errors reported in logs with source code
- Ability to profile and monitor network, disk, SQL Server and other infrastructure components
- Willingness to work flexible schedule to help support the demands of our eDiscovery business
- Readiness to work across partial US hours during training

📌 E Discovery Application Support Engineer (Mumbai)
🏢 Augusta Infotech
📍 Mumbai