- Customer Support Manage our WhatsApp Business catalog (add/update products, prices, images) Handle customer chats and enquiries on WhatsApp, respond promptly and politely Convert enquiries into orders, share catalog, and follow up Address order, delivery and tracking queries 2.
Website
Backend (WordPress / WooCommerce) Manage products, prices, stock and offers on the website Process online orders and update order status Update basic content, banners and offers as needed 3.
Order
Processing &
- Packing Process daily orders end to end Coordinate packing, ensure correct products and quality check (freshness first) Generate invoices and labels, arrange courier pickup, update tracking Ensure timely dispatch 4. Inventory &
- Vendor Management Track stock levels and flag low stock Manage vendors and suppliers: place orders, follow up and coordinate fresh stock Maintain inventory and order records 5.