About theRole: As an E-Branch Relationship Manager you will be part of the Turbo Cross-Sell team. This role is focused on engaging customers to drive revenue growth, identifying new business opportunities, and ensuring timely resolution of customer queries. You will play a key role in enhancing customer experience and contributing to the overall success of the branch.
KeyResponsibilities
Primary Responsibilities
- Meet and exceed revenue targets by actively engaging with customers.
- Identify and explore new business opportunities to drive growth.
- Ensure faster resolution of customer issues with effective follow-through.
- Conduct market research to evaluate customer needs and identify selling opportunities.
Secondary Responsibilities
- Support and train team members to consistently exceed daily and weekly targets.
- Collaborate effectively with internal and external stakeholders to achieve business objectives.
What We Are Looking For
Education Qualification: Prior experience in retail banking, sales, or customer relationship management is desirable.
Experience: Prior experience in retail banking, sales, or customer relationship management is desirable.
Skills and Attributes
- Excellent written and verbal communication skills.
- Strong understanding of liabilities and assets products and processes.
- Exceptional convincing and interpersonal skills.
- Ability to work collaboratively in a team workplace.
- Proactive approach to problem-solving and customer engagement.