Company Description The Fern Hotels & Resorts, a member of CG Hospitality, is one of India’s fastest growing hotel brands, managing over 8,000+ rooms across 100+ properties in 90+ locations. Recognized as one of India’s most awarded brands for environmentally sensitive hotel operations, The Fern focuses on luxury delivered with minimal impact on the environment.

The Fern

Hotels & Resorts offers premium, full-service experiences in the 5-star and above category, while The Fern Residency provides upmarket accommodation in the 3 and 4-star segment. Across all properties, guests experience elegant, contemporary facilities and highly personalized, proactive service tailored to individual needs.

Role Description The Duty Manager at The Fern Hotels & Resorts in Bodh Gaya is a full-time, on-site role responsible for overseeing day-to-day hotel operations and ensuring a seamless guest experience. This role includes supervising front office activities, coordinating with housekeeping, food and beverage, and other departments to maintain service standards.

The Duty

Manager handles guest queries and complaints, manages reservations and room allocations, and ensures that brand and environmental policies are followed.



The position also involves monitoring staff performance during shifts, supporting training efforts, and ensuring compliance with safety and security procedures.

The Duty

Manager acts as the primary contact person during their shift, representing hotel management in operational matters.

Qualifications

- Robust skills in hotel operations, front office management, and shift supervision.
- Proficiency in guest relations, conflict resolution, and service recovery.
- Ability to coordinate across departments such as housekeeping, food and beverage, and security.
- Knowledge of hotel reservation systems, property management systems (PMS), and basic reporting.
- Excellent communication, interpersonal, and leadership abilities.
- Attention to detail and a focus on delivering consistent, high-quality service.
- Understanding of environmental sustainability practices in hospitality is an advantage.
- Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field preferred.
- Prior experience in a supervisory or duty manager role in hotels or resorts is highly desirable.
- Flexibility to work shifts, weekends, and holidays as per operational requirements.

📌 Duty Manager (Bodh Gaya)
🏢 The Fern Hotels u0026 Resorts
📍 Bodh Gaya