- Management and development of long-standing client relationships, with an intense focus on exceeding client expectations and driving service delivery.
- Delivering a hands-on approach to service.
- Developing sales plan and strategy for active and potential pursuits.
- Delivering value through developing and managing technical projects to solve customer problems.
- Making the most of every prospect and being hungry for success.
- Achieving the territory budget in a timely and efficient manner to achieve divisional goals.
- Growing the territory through the sale of the company s products and services.
- Delivering 100% service coverage for assigned customers in accordance with agreed work plans.
- Carrying out minor repairs on equipment, as necessary.
- Assisting with asset management in the field and carry out repairs and maintenance on assets where necessary.
- Implementing customer pricing policies and guidelines as per division objectives.
- Maintaining contact with customers to ensure that their needs are being properly understood and addressed.
- Liaising with customers and internal departments to arrange pricing, invoicing, delivery and special instructions and any other issues to facilitate sales.
- Managing contract renewal and renegotiation within the guidelines set by the division
- Informing customers of supply and price trends and advise them on inventory control for the company s products.
- Monitoring market developments and competitive activity and report in monthly reports.
- Maintaining up to date knowledge of the company s new products and programs and equipment.
- Ensuring site service schedules are updated.
- Carrying out trials and provide interim reports on the trial work and full reports on completion.
- Completing customer reviews.




- Ensuring test kits are maintained with all required reagents and ensure they reflect a professional presentation.
- Preparing sales proposals for existing customers.
- Coordinating effectively with other divisions to pursue the company s Circle the Customer philosophy and actively promote Circle the Customer opportunities.
- Submitting monthly reports to the District Sales Manager outlining progress against objectives and plans.
- Referring complaints to customer service for lodgment in the quality system and follow up to ensure corrective action is taken.
- Providing product and technical support to other Territory Managers and Service Technicians.

Key Skills/Qualifications:

- Education qualification in a Chemical Engineering, Science, or related discipline.
- 9 - 15 Yrs experience in Water Treatment or Chemical Industry.
- Sound commercial sales and service experience, with a proven ability to achieve sales targets.
- Prior experience in the Water Treatment industry, especially in the areas of wastewater, reverse osmosis and/or filtration, is highly advantageous.
- Relevant tertiary education is considered favorable, but not essential.
- Strong communication skills with an aptitude to build strong professional relationships with customers in a wide range of capacities.
- Demonstrated customer focus with a commitment to proving quality and value-added service.
- Self-motivated with exceptional organization skills and the ability to work independently.
- An aptitude for hands on work, with a mechanical mindset and the ability to apply strong analytical and troubleshooting skills.
- Possess a willingness to learn through new experiences and opportunities.
- Possess a willingness and ability to work various hours and travel if required.
- Passion, drive, and a sense of urgency are critical to your success in this role.
- A clean and full driver s license.

📌 District Representative I - NW (Jamshedpur)
🏢 Nalco Water
📍 Jamshedpur