About Sutherland: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless.

As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results.

Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years.

Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are, and always have been, anchored deeply in the future.





Role Summary The HRO Training Director provides strategic and execution leadership for the end‑to‑end learning and capability agenda across large‑scale, multi‑country HR Outsourcing (HRO) programs. This role partners closely with Clients, Operations Leadership, Sales, Solutions to ensure that training models are scalable and aligned with business outcomes across the HRO lifecycle (Hire to retire)—including transitions, steady state, growth, and transformation.

Key Responsibilities Transition Enablement & Transformation Lead training strategy for large‑scale and complex HRO transitions, including multi‑country, multi‑tower programs.

Partner with Transition Directors, Solution Architects, and Client SMEs to design future‑state capability models aligned to contract scope, SLAs, and transformation roadmaps.

Oversee redesign and standardization of HR transactional processes for outsourced delivery (Payroll, Hire‑to‑Retire, Benefits, Recruitment Ops, L&D; Ops, HRIS).

Enable digital and process transformation initiatives including automation, HR technology upgrades, and global standardization programs. Client & Executive Stakeholder Management Support executive client governance forums, steering committees, and quarterly business reviews with training and capability insights.

Partner with Sales and Solutions teams on RFPs, renewals,



and expansions by shaping differentiated HRO training and enablement solutions.

Training

Delivery, Design & Innovation Oversee design and deployment of blended learning solutions including instructor‑led training, digital learning, simulations, and performance enablement tools.

Ensure learning content meets compliance, regulatory, data privacy, and client‑specific contractual requirements.

Drive innovation in learning through use of automation, analytics, AI‑enabled learning tools, and technology platforms.

Ensure continuous modernization of curriculum to address changes in HR regulations, systems, and service delivery models.

Position Requirements Qualifications

Bachelor’s degree in HR, Business, or related discipline; Master’s degree preferred.

Advanced HR certifications (e.g., SHRM‑SCP, SPHR) or Learning certifications preferred.

Experience 15+ years of experience in HRO, HR Operations, or Global Shared Services environments.

7+ years in senior learning, training, or capability leadership roles with enterprise or client‑facing accountability.

Proven experience leading large global transitions, multi‑tower HR programs, and complex client environments.

Solid exposure to BPO / Outsourcing operating models and global service delivery.

Skills & Competencies Deep expertise in HR operations including Hire‑to‑Retire, Payroll, Benefits, HRIS, Compliance, and Recruitment Operations.

Strong understanding of HR technologies (Workday, SAP HR, Oracle HCM, SuccessFactors, ServiceNow, etc.).

Ability to lead transformation, manage ambiguity, and drive change at scale.

📌 Director-HRO (Chennai)
🏢 Sutherland
📍 Chennai