Jio Is inviting application for the role Digital Repair Specialist

Requirements

1. Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
2. Experience : 2-4 years

:

- Shortlist onboard and certify Partner or Technician
- Ensure availability and manage upgrades or terminations
- Conduct initial training, reskilling, upskilling, and periodic, refresher programs
- Deliver hands-on field training through OJTs
- Track KPIs and performance metrics of partners and technicians
- Take corrective actions based on evaluation outcomes
- Guide and support issue resolution within TAT to ensure customer satisfaction
- Conduct audits, inventory reconciliation and FTTx device inspections
- Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades
- Train and support extended service points
- Travel to touchpoints as per requirement
- Handle complaint management, out-calling, and coaching Jio, Associates as per need

Skill Set:

1. Handset repair skills,
2. Knowledge of spares operations,
3. Knowledge of CRM Systems,
4. Technical knowledge and field team management skills
5. Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades

📌 Digital Repair Specialist (Alipurduar)
🏢 JIO
📍 Alipurduar