- Provide L2 support for Java-based applications and troubleshoot incidents.
- Analyze logs, perform basic debugging, and triage issues.
- Monitor applications and batch processes, escalating issues as required.
- Support deployment activities under guidance from senior teams.
- Participate in shift-based and on-call support rotations (24/7).
Collaboration & Documentation
- Work closely with onsite/offshore teams to ensure timely issue resolution within SLAs.
- Maintain and update documentation, issue logs, and runbooks.
Technical Troubleshooting
- Troubleshoot issues related to Java, Servlets, JDBC, PL/SQL, and Unix/Linux environments.
- Debug application issues using Java, Maven, REST APIs, and Microservices.
- Perform query tuning and scripting in Oracle 19c SQL/PL-SQL.
- Support deployments and monitor applications on IBM Liberty and Tomcat servers.
- Use Shell Scripting (C-shell/Bash) for automation and troubleshooting.
- Apply basic knowledge of C/C++ executables and frontend debugging (HTML, JavaScript).