Job Title: L1 Desktop Support Engineer

Role: End User Computing (Desktop Analyst) L1 – Onsite Services Engineer (Dispatch Role) on-demand ticket-based support

Location: Hyderabad, India

Type: Dispatch / Onsite Support

We are urgently looking for an IT Engineer for onsite dispatch support in Hyderabad.

Job Descriptio nWe are seeking an IT Support Specialist to provide onsite end-user, office infrastructure

,asset management, and project-based support. The role involves troubleshooting, devic elifecycle management, office IT infrastructure support, inventory management, an dcoordination with remote technical teams and third-party vendors

.Key Responsibilities

:End-User Suppor t* Provide onsite support for desktops, laptops, mobile devices, printers, and peripheral s(Windows, macOS, Linux)

.* Provision, deploy, replace, and decommission IT equipment

.* Troubleshoot hardware, software, connectivity, and user-related issues

.* Coordinate escalations with Level 2 support teams

.Office Infrastructure Suppor t* Support office IT services including network connectivity, printing, voice, AV, an dworkplace technologies

.* Install, maintain, and troubleshoot switches, routers, access points, and relate dinfrastructure equipment

.* Assist with smart office solutions,



digital signage, and conference room technologies

.* Coordinate with vendors and support scheduled maintenance activities

.Asset Managemen t* Conduct inventory audits and maintain accurate asset records

.Project & Site Suppor t* Receive, register, label, image, deploy, track, and maintain IT assets

.* Coordinate warranty repairs, device redeployment, disposal, and stock management

.* Ensure compliance with asset management policies and audit requirements

.* Support office moves, hardware refreshes, equipment relocations, and infrastructur eprojects

.* Assist with business events, demonstrations, and technology deployments

.* Provide remote hands support and escort third-party vendors when required

.Required Skill s* Experience supporting Windows, macOS, Linux, mobile devices, printers, and offic eIT infrastructure

.* Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points)

.* Experience with hardware asset management and inventory control

.* Solid troubleshooting, documentation, and customer service skills

.* Ability to work independently and coordinate with remote support teams and vendors

.

📌 Desktop Support Technician (Secunderabad)
🏢 SharpBrains
📍 Secunderabad