Company Description Innoknowvex is an education technology company focused on reimagining how learning is created, experienced, and applied in a rapidly evolving world. The organization designs learning solutions that encourage critical thinking, experimentation, and practical execution rather than static knowledge consumption.

By blending technology, insight-driven learning, and adaptive frameworks, Innoknowvex supports individuals and teams in developing deep problem-solving capabilities and future-ready skills. The company intentionally moves beyond traditional education models, enabling learners to convert understanding into meaningful progress and influence. Innoknowvex is ideal for those who want to go beyond existing knowledge and actively shape what comes next.

Role Description The Desktop Support Specialist is a full-time, on-site role based in Bengaluru. This role is responsible for providing hands-on technical support for desktop computers, laptops, and related hardware across the organization.

Daily tasks include diagnosing and resolving software and hardware issues, supporting printers and peripheral devices, and managing routine installation, configuration, and updates. The specialist will respond to support requests,



perform troubleshooting at user workstations, document solutions, and escalate complex issues when needed. The role also involves maintaining a stable desktop setting, ensuring adherence to IT policies, and delivering clear, service-oriented communication to learners and internal teams.

Qualifications

- Candidates should possess strong skills in Desktop Computers and Desk Top Support, including setup, configuration, and maintenance.
- Candidates should possess practical experience in Technical Support and Troubleshooting for hardware, operating systems, and common software applications.
- Candidates should possess hands-on Printer Support skills, including installation, connectivity, and resolving printing issues.
- Relevant experience with Windows and/or macOS environments, basic networking concepts, and endpoint security tools is beneficial.
- Ability to communicate clearly with non-technical users, document incidents, and manage multiple support requests efficiently.
- Prior experience in an IT support or helpdesk role and a diploma or degree in IT, Computer Science, or a related field are advantageous.

📌 Desktop Support Specialist (Bengaluru)
🏢 innoKNOWVEX
📍 Bengaluru