Job descriptionfor Deltin Select Associate The Deltin Select Associate is responsible for providingexceptional customer service to high-value players and enrolling them in thecasinos loyalty program. This role requires an individual who iscustomer-focused, able to establish and maintain strong relationships withclients, and has excellent communication and problem-solving skills.
Key Responsibilities:
Buildand maintain relationships with guests who enroll with the loyalty program, andprovide a high level of personalized customer service.
Manageand monitor loyalty guest accounts to ensure that they receive the appropriatelevel of service and benefits.
Enrolland educate new guests in the casinos loyalty program, explain benefits andrequirements, and provide ongoing support.
Monitorplayer activity and provide feedback to the marketing and management teams onplayer behavior, preferences, and needs.
Handleloyalty guest complaints and resolve issues in a timely and satisfactorymanner.
Maintaina high level of confidentiality and discretion in dealing with VIP clients.
Collaboratewith other departments to ensure that loyalty guests receive a seamless andenjoyable experience.
Maintainaccurate records of loyalty guest activities including guests visits andcontact information.
Followall company policies, procedures, and regulations to ensure compliance withrelevant laws and regulations
Qualifications and Requirements:
MinimumHSSC pass; bachelors degree preferred.
Minimumof 2-3 years of experience in a customer service role, preferably in a casinoor hospitality environment.
Strongcommunication and interpersonal skills, with the ability to build and maintainrelationships with clients.
Excellentproblem-solving skills and ability to handle difficult situations in a calm andprofessional manner.
Abilityto work a flexible schedule, including nights, weekends, and holidays.
Experiencewith casino loyalty programs and player tracking systems preferred.
Strongorganizational skills and attention to detail.
Abilityto maintain a high level of confidentiality and discretion.
Proficientin Microsoft Office and other computer systems used for tracking playeractivity and managing guest accounts
Overall, the Deltin SelectAssociate is responsible for enrolling and providing exceptional customerservice to guests. They must have strong communication, problem-solving, andorganizational skills, as well as the ability to work a adaptable schedule. Experiencein a customer service role, preferably in a casino or hospitality environment,is preferred.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.