Skill required: Order to Cash - Billing Processing Designation: Delivery Operations Team Lead Qualifications:BCom Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

The Finance

Order to Cash (O2C) Senior Analyst is a subject matter expert responsible for delivering high quality, end to end O2C services within a Shared Services environment. The role focuses on accurate billing, effective collections, dispute resolution, and cash flow optimisation, while ensuring compliance with internal controls and service level agreements.

The Senior

Analyst handles complex transactions and escalations, supports performance improvement initiatives, and acts as a key partner to Sales, Customer Service, Finance, and external customers. Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for?

Education Bachelor’s degree in Finance, Accounting, Business, or a related discipline (or equivalent experience). Experience

Relevant years of experience in Order to Cash, Accounts Receivable, Billing, or Collections, ideally within a Shared Services or multi entity environment.

Proven experience handling complex customer portfolios and escalations.





Strong understanding of O2C controls, credit principles, and cash flow management.

Experience operating in a controls driven environment preferred.

Hands on experience with ERP systems (e.g. SAP, Oracle, Microsoft Dynamics 365, Anaplan, or similar).

Language

Requirement

English language proficiency at B2 level (CEFR) or higher is required. o Ability to communicate clearly and professionally in English, both written and spoken, with customers and internal stakeholders.

Key Skills & Competencies Technical & Analytical

Strong end to end O2C process knowledge.

Excellent attention to detail and ownership of results.

Robust analytical skills with the ability to interpret aging and performance data.

Advanced Excel skills;

experience with reporting tools is an advantage. Professional & Behavioural

Confident communicator and effective negotiator.

Customer focused with resilience in managing challenging conversations.

Strong prioritisation and time management skills.

Proactive problem solver with a continuous improvement mindset.

Team oriented, with the ability to mentor and support others.

Success

Measures (KPIs)

Reduction in overdue receivables and DSO

Dispute resolution cycle time and backlog reduction

Billing accuracy and reduction in rework

SLA adherence and control compliance

Stakeholder and customer satisfaction

Contribution to process improvements and automation Roles and Responsibilities:

End to End O2C Operations

Execute and oversee core O2C activities, including:



o Customer billing and credit note processingo Accounts receivable management and aging controlo Cash collection activities and promise to pay trackingo Dispute and deduction management

Ensure transactions are processed accurately, on time, and in line with SLAs, policies, and internal controls.

Take ownership of complex, high value, or escalated customer accounts.Collections & Cash Flow Management

Lead proactive collections efforts in line with credit policy and customer risk profiles.

Drive reduction of overdue receivables and improvement in DSO.

Monitor customer payment behaviour and escalate risks or non compliance appropriately.

Support cash application and unidentified cash resolution where in scope.Dispute & Issue Resolution

Investigate and resolve complex billing, pricing, and short payment disputes.

Coordinate with Sales, Customer Service, Logistics, and Master Data teams to resolve root causes.

Ensure disputes are accurately logged, tracked, and resolved within agreed timelines.

Identify recurring issues and recommend preventive actions.Controls, Compliance & Audit Support

Ensure adherence to internal controls (e.g. SOX or equivalent), approvals, and segregation of duties.

Maintain complete and accurate documentation for billing adjustments, write offs, and account actions.

Support internal and external audits by preparing evidence and responding to queries.

Proactively identify control gaps and support remediation actions.Reporting, Analysis & Performance Monitoring

Monitor and analyse O2C KPIs, including DSO, overdue aging, dispute cycle time, and collections effectiveness.

Prepare and review reports, commentary, and insights for stakeholders.

Identify trends, risks, and improvement opportunities using data and customer analytics.Stakeholder Management & Knowledge Leadership

Act as a key point of contact for internal stakeholders and external customers on complex O2C matters.

Communicate professionally and confidently in English in meetings, emails, and documentation.

Provide guidance, coaching, and knowledge support to O2C Analysts

📌 Delivery Operations Team Lead (Gurugram)
🏢 Accenture in India
📍 Gurugram