Skill required: Network Operations - Service Assurance Designation: Delivery Operations Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework. What are we looking for?

Telecom products: MPLS, DIA,



SD-WAN, Voice, Wireless Network fundamentals: IP, VLANs, bandwidth, routing concepts

Order Management & Provisioning systems (Amdocs/ Netcracker / ServiceNow)

Solid understanding of activation workflows

Excel / data analysis (validation & reconciliation)

KPls

Order cycle time (TAT)

Fallout rate

First-time-right activation %

Rework reduction ServiceNow Order Management

Inventory systems exposure

Understanding of network configs (read-level)

Automation mindset (workflow improvement) Roles and Responsibilities:

Manage end-to-end Order to Activate lifecycle

Validate customer orders for technical & commercial feasibility

Coordinate with Sales, Network, Field Ops, and Vendors

Configure services via provisioning systems

Track order fallout and drive resolution

Ensure billing readiness & clean handover to Assurance

Maintain activation SLAs and documentation

📌 Delivery Operations Associate Manager (Bengaluru)
🏢 Accenture in India
📍 Bengaluru