Skill required: Capital Markets Services - Service Quality Management Designation: Delivery Operations Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Applied

Technology & Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto in parts or entirely while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services.

It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets. "Trade settelments, validations, executions, across American/European/APAC Market . They will have a thorough understanding of securities settlement and up to date technical knowledge of various domestic markets settlement such as ? ICSDs, Crest, Spain, Italy, Scandinavian and emerging markets like Russia etc. ?

Buy-in regulations ? Exchange deliveries ? CASS/CMAR regulations and reporting ?

Exchange

Futures deliveries ? Corporate action trade ? Expertise in dealing with transaction and position level Reconciliations ? Knowledge of T2S and CSDR projects ? Exchange-Moves ? In addition, they will be capable of working independently and innovatively, and have experience of running multiple teams in a high volume environment with multiple market deadlines.

Knowledge of Swift Alliance, Euclid and Intellimatch would be an advantage. Part of Investment Banking team which specializes primarily in selling securities and underwriting the issuance of new equity shares to raise capital funds.



They act as intermediaries between security issuers and investors and help new firms to go public.

The team focuses on the life cycle of trade settlements from the middle office to back office. The team is responsible for the processing of trade settlements and deals with products like equity, fixed income and derivatives. The role may require for you to have expertise around trade validation, pre-matching, trade execution and post-trade settlements." PRIMARY OBJECTIVES: Lead reporting and governance by delivering accurate insights, driving governance forums, and escalating key risks, issues, and improvement opportunities.

Own client management by maintaining strong stakeholder relationships, ensuring SLA performance, and leading timely issue resolution and escalations.

Manage and develop high-performing teams through clear direction, coaching, accountability, and continuous capability building.

Drive process excellence through standardization, continuous improvement, and strong adherence to risk, control, and contractual requirements. What are we looking for?

Relevant experience in capital markets, investment banking operations and service management.

Strong team management and people leadership skills, with the ability to coach, develop and drive accountability across teams.

Robust client and stakeholder management skills, with the ability to build credibility, manage expectations and lead issue resolution.

Ability to engage effectively with senior management through concise communication, clear governance updates and actionable management insights.

Strong understanding of SLA, KPI and KRI governance, performance management, controls review and reporting disciplines.

Experience in management reporting, governance and analytics, with the ability to interpret trends, risks and performance outcomes.

Understanding of process management, continuous improvement, contractual requirements and control frameworks within a service delivery environment.

Ability to identify,



drive and close automation opportunities that create team capacity and enable the team to absorb additional tasks as required.

Excellent verbal, written and presentation skills, with the ability to tailor communication for clients, teams and senior leadership.

Strong working knowledge of Excel and PowerPoint BEHAVIOURAL COMPETENCY REQUIRED:

Results-oriented with a strong sense of ownership and accountability.

Strong attention to detail and commitment to data accuracy.

Analytical mindset with sound reasoning and problem-solving capability.

Client-focused approach with the ability to manage stakeholder expectations professionally.

Continuous improvement mindset with the ability to identify and support innovation opportunities. Roles and Responsibilities:

Lead delivery of internal and client reporting across multiple clients and governance cycles, ensuring outputs are timely, accurate and complete.

Oversee team execution across multiple clients to ensure operational data is captured, validated and submitted in line with agreed timelines and quality standards.

Review and approve governance packs and client presentations across the client portfolio, ensuring content is accurate, insightful and aligned to stakeholder expectations.

Establish strong review controls to ensure data integrity, consistency and audit readiness across reporting and governance outputs for multiple clients.

Act as the primary coordination point for client stakeholders, internal teams and management across multiple clients, ensuring clear communication, issue resolution and timely escalation.

Provide direction, oversight and support to team members, ensuring responsibilities are executed effectively and consistently across multiple clients.

Review team performance against KPIs, KRIs and SLAs across multiple clients, identifying gaps, driving corrective actions and ensuring delivery commitments are met.

Analyse trends, risks and performance variances across multiple clients to identify improvement opportunities, strengthen controls and enhance operational effectiveness.

Maintain reporting standards, KPI/SLA definitions and governance processes to ensure consistency, transparency and alignment across multiple clients.

Support ad hoc governance, analysis and stakeholder requests across multiple clients, while balancing delivery with business priorities and management expectations.

📌 Delivery Operations Associate Manager (Bengaluru)
🏢 Accenture in India
📍 Bengaluru