Skill required: Talent Acquisition - Talent Identification Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Day to Day activity: strategic development and ongoing operation of all HR services under the client account including front-office calls, and back-office processing. Responsible for leading and influencing the delivery of HR Shared Services operational activities, and maintains a strong knowledge of HR Operational best practices. HR Operational activities include delivery of all HR Dashboards, responsible for the overall maintenance and delivery of all HR services HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs).

Talent

Acquisition involves identifying, attracting, and hiring qualified candidates for job openings. This includes creating job postings, conducting interviews,



and coordinating with hiring managers. The goal is to fill positions with the best talent efficiently.

Responsibilities also include sourcing candidates, managing recruitment processes, and ensuring a positive candidate experience. This role is essential for building a strong and capable workforce. Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for?

Education Graduate Degree Total Years of Experience 10-14 years of Industry Experience Total Years of Role Specific Experience 4 - 6 years of HRO Experience Knowledge of HR and Talent Management /Recruitment domain

Have proven record of managing large team in BPO

Knowledgeable on HRO - Work force Data Admin and Recruitment

Firm understanding of compensation practices and Benefit Administrations (Preferred) - Have positive client management experience - Have managed / been actively part of transition of new process - Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsored them Roles and Responsibilities:

Key responsibilites





Meet or exceed primary and secondary metric as defined contractually in the client agreement across all Lines of Business(LOB s) and across multiple locations

Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership

Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget

Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization

Develop and deploy process improvement initiatives and process optimization projects within the deal

Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care

Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization

Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable/capable operations within 90 days of go live

Lead Operational Excellence initiatives within the Service Delivery Organization

Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections

Support OADM in management of all client relationship globally for the assigned project and is responsible for issue escalation and resolution combined with partnership creation.

Handling any delivery related issues or escalation from the client end

📌 Delivery Lead Manager (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai