Skill required: Network Operations - Service Assurance Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Manage the team and maintain the client stakeholder relations. Maintain the SLA, KPIs along with the team performance What are we looking for?

Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless Network fundamentals: IP, VLANs, bandwidth, routing concepts





Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow)

Robust understanding of activation workflows

Excel / data analysis (validation & reconciliation)

KPIs: Order cycle time (TAT), Fallout rate, First-time-right activation %, Rework reduction ServiceNow Order Management

Inventory systems exposure

Understanding of network configurations (read-level)

Automation mindset (workflow improvement) Roles and Responsibilities:

Lead a team with reporting into senior stakeholders and Accenture leadership

Lead the internal and external suppliers

Responsible of KPIs, SLAs and reporting dashboard for senior leadership and stakeholders

Lead the transformation using the Agentic AI

Manage end-to-end Order to Activate lifecycle

Validate customer orders for technical & commercial feasibility

Coordinate with Sales, Network, Field Operations, and Vendors

Configure services via provisioning systems

Track order fallout and drive resolution

Ensure billing readiness and clean handover to Assurance

Maintain activation SLAs and documentation

📌 Delivery Lead Manager (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai