Skill required: Employee Services - Employee Data Process Design Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Human

Resource graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguity Expected to work on strict deadlines, in a high-pressure business environment while being a valuable team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.

Employee

Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for?





Qualifications Graduation in Human Resources (Preferably master’s in human resources)

Minimum 10 to 12 + years of experience in Human Resources consulting & Solution

Worked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNow

Strong customer engagement skills

Global exposure know-how of different cultures

Cross industry exposure on HR transformation projects

End to End knowledge of HR function

Good analytical and problem-solving skills and ability to handle difficult client interactions

Travel readiness and flexibility to work in different time zones Core Competencies:

HR Transformation

HR Consulting

HR Technology Consulting

Professional Qualities

HR Operations Experience

Good oral and written communication skills

Ability to identify and effectively use resources

Excellent customer service skills

Operational Excellence skills Roles and Responsibilities:

Key Responsibilities

Advise & consult clients on future state HR organization design and target operating mode

Lead key strategic initiatives, driving HR Transformation, process reengineering to increase HR process effectiveness and efficiency and reducing cost of HR operations

Provide end to end process expertise input to the process team’s (BI) during global design preparation & localization workshops

Participate in the global & localization sessions and provide leading practice input in administering local processes

Drive and compile leading practices,



and process design considerations incorporating build to operate efficiency design principles

Provide input into the technology enablement (Cloud HRIS) and assist in identifying automation opportunities and address process administration gaps

Provide input, where needed on service delivery components needed for policy harmonization

Participate in global design authority discussions and provide input to any service delivery components

Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation

Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation

Lead the training and service rehearsal activities & train BPO process SMEs

Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps

Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs

Ideate, test and develop potential Analytics opportunities enabling creation of Client business value

Provide ongoing coaching to PMEs and the BPO process teams

Design customized HR solutions & lead client workshops – solution presentation and solution orals

Creating end to end HR outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution

Work closely with transitions and Change management teams to ensure smooth transition of HR processes/activities to Accenture

Program lead and project manage HR Consulting projects align HR resources for the project and ensure successful delivery and outcomes of the project

Support/work with diverse, multi-cultural global teams to create HRO solutions for clients

Lead Hypercare and other Governance meetings for respective domains

📌 Delivery Lead Manager (Bengaluru)
🏢 Accenture in India
📍 Bengaluru