Company Description V CATCH is a Bangalore-based contact center that operates on Six Sigma standards, supported by a core management team with decades of experience in the BPO industry. The organization has expanded its service offerings across multiple sectors, including ed-tech, e-commerce, FMCG, aggregators, and real estate. Leveraging state-of-the-art technology and modern infrastructure, V CATCH provides cost-effective call center solutions tailored to diverse business needs.

The company focuses on helping clients improve return on investment through efficient, high-quality customer contact services.

Role Description The Debt Collection Agency Manager is a full time, on-site role based in Jaipur. The individual in this position will oversee day-to-day collection operations, including managing collection teams, setting targets, and monitoring performance against key metrics.

Responsibilities include designing and implementing collection strategies, ensuring adherence to regulatory and compliance requirements, and maintaining accurate reporting on collection activities and recovery rates. The manager will handle client communication, coordinate resolution of escalated accounts, and work closely with internal stakeholders to optimize processes, reduce delinquencies, and support overall business profitability.



This role also involves training and mentoring team members, maintaining quality standards, and using data to drive continuous improvement in agency performance.

Qualifications

Strong leadership and team management skills, including performance monitoring, coaching, and mentoring.

Experience in debt collection operations, recovery strategies, and handling escalated or complex accounts.

Knowledge of relevant legal, regulatory, and compliance requirements related to collections and customer contact.

Proficiency in using contact center technologies, CRM tools, and data-driven reporting for decision-making.

Excellent communication, negotiation, and conflict-resolution skills, with a focus on professional client and customer interaction.

Ability to analyze KPIs, develop process improvements, and implement operational best practices in a BPO or call center environment.

Bachelor’s degree in business, finance, management, or a related field; advanced certifications in collections or operations management are an advantage.

Prior experience in managing mid- to large-sized teams within a debt collection agency or similar financial services setup is highly desirable.

📌 Debt Collection Agency Manager (Jaipur)
🏢 V Catch
📍 Jaipur