- To Lead and Manage DC facilities, operations & maintain 100% uptime.
- To lead team of shift engineers on day-to-day basis
- Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring infrastructure is Up and Running 24x7
- Infrastructure related state of art tech / practices that creates competitive differentiators
- DC related Asset and inventory management, security incident management
- Create and maintain metrics on all aspects of our DC and utilizing those metrics to drive positive changes.
- Establish performance benchmarks, conduct analysis, and identify improvement areas and respond to contingency situations
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting.
- Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs.
- Procurement for DC Operations related materials and budget management for the assigned locations




- Adopting predictive maintenance practice, Automation in datacentre operation and adherence to datacentre process management.
- Lead first level of escalation point for all customers
- Customer communications in leading Weekly, monthly review calls and tracking all related points
- Primary level design validation and providing correct technical inputs
- Coordination with multiple partners for FAT, SAT, IST tests
- Implementation of best practices in data center operations
- Shutdown activity planning with exact MOP, EOP, roll back planning etc
- Leading team of FMS contract for all services
- Validation of monthly consumption reports, billing for customers
- Working knowledge on service now software for Ticket handling, problem & incident management
- Able to face internal/external audits for site including (but not limited to) ISO50001, ISO20000/ISO 27000, PCI DSS, SOC, OHSAS, availability and reliability audits

📌 DC Operations (Navi Mumbai)
🏢 Sify
📍 Navi Mumbai