Role Summary The D365 CRM Techno-Functional Consultant will provide support for Dynamics 365 CE/CRM applications, covering Sales, Customer Service, Field Service and Power Platform. The role requires a mix of functional analysis, configuration, light customization, troubleshooting, user support and coordination with technical teams.

Key Responsibilities

- Provide application support for D365 CE/CRM modules.
- Support Sales, Customer Service, Field Service and related customer engagement processes.
- Configure CRM entities, forms, views, business rules, business process flows and security roles.
- Support Power Platform components such as Power Apps and Power Automate.
- Analyze incidents, service requests and user issues.
- Perform light customization and coordinate with developers for deeper technical fixes.
- Support data validation,



deployment/release validation and regression testing.
- Prepare functional documentation, user guides and support notes.
- Work with F&O; and integration teams where CE-F&O; integration/Dual-write is involved.

Required Skills

- 5 yrs Experience in D365 CE/CRM functional or techno-functional consulting.
- Knowledge of Sales, Customer Service and Field Service modules.
- Power Platform experience, especially Power Apps and Power Automate.
- Experience in CRM configuration, workflows, business rules and security setup.
- Troubleshooting and production support experience.

Exposure to Dataverse, plugins, JavaScript, Azure DevOps or CE-F&O; integration is preferred

📌 CE/CRM Techno-Functional (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru