Position: Cybersecurity – SOC Lead (AI & Automation)

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 5.30PM - 2.30AM IST (US Eastern Time)

Engagement Type: Full Time

Role Summary:

Lead offshore SOC execution for Customer,

combining operational leadership, detection governance, case quality oversight,

and practical automation. This role must drive disciplined day-to-day performance while improving the use of built-in AI / automation features across the CLW security stack without sacrificing analyst judgement, traceability, or investigation fidelity.

Key Responsibilities:

- Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain strong stakeholder alignment with Customer security leadership.

- Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents.

- Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.

- Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto,

Dragos, ServiceNow, and automation workflows to improve response effectiveness.

- Translate technical events into concise business risk language for

U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.

- Promote responsible use of AI-assisted summarization, enrichment,

and workflow acceleration within approved guardrails.

Tool Environment:

Splunk ES / Mission Control, CrowdStrike,

Qualys, Proofpoint, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context,

automation / SOAR capabilities where approved.

Required Experience & Skills:

- Strong security operations leadership experience, including direct management of analysts or provider teams in a 24x7 or follow-the-sun model.





- Advanced proficiency in Splunk-based SOC operations and solid working knowledge of endpoint, network, email, and vulnerability telemetry.

- Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor.

- Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions.

- Experience working with offshore teams serving U.S.-based stakeholders.

Preferred Qualifications:

- Manufacturing / OT security exposure, especially where corporate-to-plant visibility and escalation discipline matter.

- Experience with ServiceNow workflows, playbook optimization, and approved automation / SOAR patterns.

- Awareness of MITRE ATT&CK-aligned; detection engineering and risk-based incident prioritization.

Offshore India Operating Model:

- Work as an embedded offshore team member supporting U.S.-based stakeholders with dependable daily communication, disciplined documentation,

and clear ownership of actions and follow-ups.

- Operate with strong handoff hygiene across shifts, including concise status updates, ticket notes, evidence capture, and risk-based escalation to Customer leads.

- Support a manufacturing-aware operating model where uptime, safety,

OT change sensitivity, and controlled execution are treated as essential requirements.

- Use ServiceNow and Microsoft Teams effectively for workflow coordination, incident tracking, approvals, and stakeholder communication.

- Be prepared to align with late afternoon / evening IST overlap with

U.S. Eastern time and participate in critical incident bridges when required.

Success Measures:

- Stable, measurable SOC operations with better case quality, tighter escalation hygiene, and improved visibility coverage.

- Documented reduction in alert noise and stronger detection fidelity across the CLW stack.

- Transparent governance cadence and dependable offshore team performance.

📌 Cybersecurity – SOC Lead (AI & Automation) (Chennai)
🏢 dotSolved System
📍 Chennai