Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India that supports clients across IT, non-IT, and BPO sectors. The organization focuses on helping businesses innovate, solve complex challenges, and transform their operations.

Team members work in a collaborative, inclusive environment that values diversity and teamwork. RMV Workforce LLP offers opportunities to grow professionally, contribute to meaningful projects, and build a long-term career in a dynamic consulting setting.

Role Description The Customer Technical Support Associate is a full-time, on-site role based in Gurugram. In this position, the associate will respond to customer queries through phone, email, or chat, troubleshoot technical issues, and provide clear guidance on product or service usage.

The role involves logging and tracking support tickets, identifying recurring problems, and coordinating with technical teams to ensure timely resolution. The associate will follow standard procedures, document solutions, and contribute to knowledge base updates to improve support efficiency. Regular responsibilities include maintaining high customer satisfaction, adhering to service-level agreements,



and offering feedback to improve processes and customer experience.

Qualifications

- Strong customer service and communication skills, including active listening and the ability to explain technical concepts in simple terms.
- Basic technical troubleshooting skills for software, hardware, or network issues, with the ability to follow diagnostic steps and document findings.
- Proficiency with common office and support tools (e.g., ticketing systems, CRM platforms, MS Office) and comfort working in a structured, process-driven environment.
- Ability to work effectively in an in office team setting in Gurugram, manage time and priorities, and maintain professionalism in high-pressure situations.
- Relevant education such as a diploma or degree in computer science, information technology, business, or a related field; prior experience in technical support, helpdesk, or BPO voice/non-voice processes is an advantage.
- Willingness to work in rotational shifts if required, strong problem-solving mindset, and commitment to continuous learning and skill development.

📌 Customer Technical Support Associate (Gurugram)
🏢 RMV Workforce
📍 Gurugram