1. Lead and mentor a high-performing customer support team.
2. Monitor performance metrics and drive improvements.
3. Collaborate with Product, Tech, and Ops to resolve issues.
4. Identify trends from feedback to improve support processes.
Role Responsibilities:
1. Oversee team operations, scheduling, and adherence.
2. Provide coaching and growth opportunities for team members.
3. Communicate team goals and updates to leadership.
4. Contribute to knowledge base content and process enhancements.
📌 Customer Support Supervisor, Devices (Bengaluru)
🏢 Rippling
📍 Bengaluru
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