We are a Quality First Quick Commerce company and are currently hiring for L1 Customer Support Executives to join our growing Customer Experience team. We are looking for individuals who are customer-obsessed, empathetic, and capable of delivering exceptional support through both chat and voice channels. What You'll Do
- Handle customer interactions across chat and call support channels
- Deliver a high-quality customer experience with an empathy-driven approach towards every customer complaint and query
- Manage chat conversations maintaining quality and response standards
- Handle customer calls efficiently and professionally
- Resolve customer concerns while ensuring a positive and seamless experience
- Work closely with internal teams to ensure timely resolution of customer issues
- Maintain accurate records of customer interactions and resolutions What We're Looking For
- Minimum 12 months of experience in Customer Support
- Prior experience in a Quick Commerce chat and call support workplace is mandatory
- Ability to handle chat interactions and customer calls everyday
- Strong customer-centric mindset with a high degree of empathy and ownership
- Excellent verbal and written communication skills in English (mandatory)
- Comfortable interacting with a highly current and tech-savvy customer base
- Willingness to work in rotational shifts and rotational week-offs Work Schedule
- 5 working days per week
- Rotational weekly offs on weekdays
- Saturdays and Sundays are mandatory working days Shift Timings
- 6:00 AM – 3:00 PM
- 9:00 AM – 6:00 PM
- 3:00 PM – 12:00 AM Transportation
Two-way cab facility will be provided for:
- 6:00 AM – 3:00 PM shift
- 3:00 PM – 12:00 AM shift
📌 Customer Support Specialist (Bengaluru)
🏢 FirstClub
📍 Bengaluru
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