Job Title: Customer Support Executive

Job location: Ahmedabad (Local prefer more)

Key Responsibilities:

Sales Order Management

- Process sales orders accurately and promptly to ensure customer satisfaction.
- Collaborate closely with the sales team to address any order discrepancies or special requirements promptly.

Documentation Handling

- Prepare proforma invoices accurately and promptly.
- Account and Item Master Creation:
- Create and maintain account master records for new customers and vendors, ensuring accuracy and completeness.
- Establish item master records for recent products, collaborating with relevant teams to align with customer needs.

Reporting and Analysis

- Generate operating cycle reports and summary sheets to track sales performance and identify trends.

Sample Dispatch Intimation

- Coordinate with relevant departments to ensure timely dispatch of samples to customers.
- Provide customers with necessary information and updates regarding sample dispatch status.

Pending Sampler Request Management

- Monitor and follow up on pending sampler requests,



ensuring timely processing and delivery.
- Coordinate with internal teams to prioritize and fulfill sampler requests according to customer needs.

PI (Proforma Invoice) Preparation

- Prepare proforma invoices accurately and promptly in response to customer inquiries or orders.
- Ensure all relevant details and specifications are included in proforma invoices as per customer requirements.

Sales Support

- Assist in preparing sales presentations and proposals for clients, incorporating relevant data and information.
- Handle client calls and emails professionally, addressing inquiries and providing necessary support.

Documentation and Communication

- Prepare and send reports, invoices, declarations, COA (Certificate of Analysis), and specifications via email or other channels as required.
- Manage sampler request files and documents in Excel, ensuring proper organization and accessibility.

📌 Customer support (Ahmedabad)
🏢 Flavaroma Flavours and Fragrances
📍 Ahmedabad