Job Title: Customer Support Executive Company: Vybe Telecom Pvt Ltd Location: Hyderabad About us: Vybe Telecom Private Limited is a dynamic and rapidly expanding Internet Service Provider (ISP) headquartered in Hyderabad, Telangana. With a mission to deliver fast, reliable, and affordable internet connectivity, we specialize in serving both broadband and enterprise customers across the Hyderabad and Mahbubnagar regions.

Job Overview: We are seeking a dedicated and customer-focused Customer Care Executive to join our team at head office. This role is integral to our customer satisfaction strategy, as you will be responsible for providing exceptional support to our internet service users, resolving their issues, and ensuring a positive customer experience. You will address inquiries, troubleshoot issues, and provide guidance on our internet services, with a focus on retaining customer loyalty and enhancing their experience.

Key Responsibilities: 1.

Customer Support: Handle incoming customer queries via calls, emails, and live chat. Provide accurate information regarding internet packages, billing, technical support, and installation procedures. Resolve customer complaints in a timely and effective manner. 2.

Technical Troubleshooting: Assist customers with connectivity issues, network outages, and equipment troubleshooting. Guide customers through basic technical troubleshooting processes or escalate issues to the technical support team if needed. 3.





Account Management: Process service requests, new connections, upgrades, downgrades, and cancellations. Address billing inquiries and process adjustments or refunds as required. Maintain and update customer records in the CRM system. 4.

Customer Retention: Engage customers by understanding their needs and offering relevant solutions. Implement retention strategies, such as offering discounts or alternative plans to retain customers considering cancellation. Conduct follow-up calls to ensure issue resolution and customer satisfaction.

- Reporting & Documentation: Document customer interactions and issues accurately for future reference. Provide feedback and suggest improvements to internal processes based on customer insights. Prepare daily and monthly reports on customer interactions and resolutions.

Requirements: 1.

Education background Minimum Bachelor’s degree in any discipline.

- Fresher or 1-3 years of experience in customer service or Front office roles, preferably within the telecommunications or internet service provider sector.
- Strong communication skills in English, Telugu and Hindi languages.
- Problem-solving skills with a customer-centric approach.
- Ability to work in a fast-paced setting and handle high call volumes.
- Basic knowledge of internet troubleshooting and networking is a plus.
- Proficient in MS Office and CRM software.

📌 Customer Support Executive (Hyderabad)
🏢 Vybe Telecom Private
📍 Hyderabad