Please follow our LINKEDIN PAGE Compensation: ₹150 per hour

Job Type: Remote | Long-term Contract (3–5 years stability)

Shift: Night Shift (aligned with US time zones) Experience: Must have Cross sell/ Upsell in a BPO Job Overview

We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers. Key Responsibilities

Handle inbound and outbound customer calls for US clients

Provide prompt, accurate, and professional customer support

Resolve customer queries, complaints, and issues efficiently

Maintain explicit and detailed records of customer interactions

Meet performance metrics such as call quality, resolution time, and customer satisfaction

Adhere to company policies and client guidelines at all times Required Experience & Skills

Prior experience in a US Voice Process is mandatory

Strong verbal communication skills in English with a neutral or clear accent





Excellent listening and problem-solving abilities

Ability to handle high-pressure situations with professionalism

Comfortable working night shifts on a long-term basis

Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions

Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics

Strong persuasion and rapport-building skills with a customer-centric approach Technical Requirements

Personal laptop/PC with Windows 11

Minimum 16 GB RAM

Dual-screen setup (Laptop + at least 1 external monitor)

High-speed and stable internet connection (backup preferred)

Quiet and distraction-free work environment What We Offer

Stable, long-term contract (3–5 years)

Consistent hourly pay

Work-from-home flexibility

Opportunity to work with international clients

📌 Customer Support Executive – US Voice Process Night Shift (WFH) (India)
🏢 CountriTech
📍 India