S Infinite is Looking for Candidates with minimum 1 year of experience as Customer Support Executive in Logistics.

Education: Any Graduate

Job Timings: 10am to 7 pm, Sunday Weekly off

Job Location: Vasai East

Salary Range: 15000/- to 20000/- (might vary based on experience)

Responsibilites:

- Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
- Handle inbound and outbound calls, emails, and chats related to customer support.
- Track and monitor shipments, providing timely updates to customers.
- Resolve complaints and service issues effectively and professionally.
- Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Assist clients with documentation requirements such as invoices, proof of delivery (POD),etc.




- Ensure compliance with company policies, service standards, and client requirements.
- Escalate unresolved issues to the concerned department for prompt resolution.
- Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements: Minimum 1 year of experience in logistics customer support.

Strong communication skills (verbal & written).

Knowledge of logistics processes, shipment tracking, and documentation.

Proficiency in MS Office (Excel, Outlook, Word).

Interested candidates can contact: (phone hidden)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Vasai-Virar)
🏢 S Infinite Express
📍 Vasai-Virar