Short – Customer Support Agent (Merchant Services) Role: Customer Support Agent – Merchant Services Responsibilities: Handle customer queries via calls, email, and chat related to POS devices, transactions, merchant onboarding, settlements, and payment issues.
Troubleshoot
Level 1 & Level 2 issues and coordinate with internal teams for timely resolution. Support merchants, banks, and B2B partners with MDR, TID/MID, reconciliation, and onboarding queries. Log and track all interactions in the CRM system. Meet service KPIs such as FCR, AHT, and CSAT. Work in a 24×7 rotational shift setting while ensuring compliance with PCI-DSS and company SOPs.
Qualifications: Graduate in any discipline from a recognized university. Strong communication and problem-solving skills. Regional language proficiency (any one): Tamil, Telugu, Malayalam, or Kannada. Willingness to work rotational shifts, including nights, weekends, and holidays.
📌 Customer Support Executive (Noida)
🏢 Pine Labs Private
📍 Noida
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