Duties and responsibilities

Handle customer queries / issues / concerns / feedback / grievances

Convert queries / leads into orders

Pay utmost attention to details

Understand the category of tableware and home décor thoroughly

Train new customer service team members

Create intervention and improvement plans for team members

Suggest new procedures to improve customer service

Resole escalated customer issues

Motivate customer service team to meet goals

Delegate tasks and set deadlines for your internal team

Oversee day-to-day operation

Monitor team performance and report on metrics

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution Desired Candidate Profile

Excellent communication (English & Hindi) and negotiation skills

Should have valuable work ethics and calm attitude

Should be able to manage escalations and queries

Good typing skills- 25-40 WPM

📌 Customer Support Executive (Kolkata)
🏢 Nestasia
📍 Kolkata