- Respond to customer inquiries via email, chat, or support tickets.
- Resolve customer issues related to products, services, or accounts efficiently.
- Maintain accurate records of interactions and update the CRM system.
- Ensure timely follow-ups on unresolved queries to provide excellent customer experience.
- Collaborate with internal teams to escalate and resolve complex issues.
- Adhere to company policies and service level agreements (SLAs).
- Maintain confidentiality and compliance with data protection regulations.
- Meet daily productivity and quality targets as per company standards.
Requirements:
- Experience: 0 to 1 year (Freshers welcome).
- Education: Any graduate.
- Skills: Robust written communication, attention to detail, problem-solving ability.
- Technical Proficiency: Basic computer skills, familiarity with CRM tools preferred.
📌 Customer Support Executive - Non-Voice (Tiruchirappalli)
🏢 Vee Healthtek Private
📍 Tiruchirappalli
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