Company Description Nepex Cargo is a global cargo network offering reliable air and surface transportation services to businesses and individual customers. The company operates an international logistics infrastructure designed to move shipments efficiently across borders and regions.

Nepex

Cargo maintains its global hub in Dubai, UAE, enabling strong connectivity to key trade routes. The team focuses on timely delivery, secure handling, and professional customer service. Applicants joining Nepex Cargo become part of a growing organization committed to operational excellence in cargo and freight solutions.

Role Description The Customer Support Executive is a full-time, on-site role based in Nepal. This position is responsible for responding to customer inquiries via phone, email, and in person, providing accurate information about shipment status, services, and policies. The role includes handling booking requests, preparing documentation, coordinating with operations and logistics teams, and updating customers on delivery timelines.

The Customer Support

Executive will manage complaints and issues, escalate complex cases as needed, and ensure prompt resolution to maintain high customer satisfaction.



Daily tasks also involve maintaining records in customer management systems, following standard procedures, and supporting continuous improvement in service quality.

Qualifications

Strong customer service skills, including active listening, empathy, and a solution-oriented approach.

Clear and professional communication skills in English and local languages, both verbal and written.

Basic understanding of logistics, cargo handling, and transportation processes, or willingness to learn quickly.

Proficiency in using computers, email, and customer service or CRM software to manage inquiries and records.

Attention to detail and accuracy in preparing documents, updating shipment information, and maintaining files.

Ability to work in a fast-paced workplace, prioritize tasks, and handle multiple customer requests at once.

Collaborative mindset and willingness to coordinate with internal teams such as operations, sales, and accounts.

Previous experience in customer support, logistics, or related fields is an advantage.

Completed secondary education; a diploma or degree in business, communications, or a related field is beneficial.

📌 Customer Support Executive (Uttar Pradesh)
🏢 Nepex Cargo
📍 Uttar Pradesh