We are looking for a Customer Support Executive to join our international process team. The ideal candidate should have 0-1 years of experience in customer support roles and should be able to handle customer queries and complaints in a professional and efficient manner.
Responsibilities
- Handle customer queries and complaints via email, phone and chat
- Provide accurate and timely information to customers
- Resolve customer issues in a timely manner
- Collaborate with other teams to ensure customer satisfaction
- Maintain customer records and update customer information in the database
- Meet customer service level agreements (SLAs)
- Adhere to company policies and procedures
Skills and Qualifications
- Excellent communication skills in English (both written and verbal)
- Positive interpersonal skills and ability to work in a team
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic computer knowledge and typing skills
- Familiarity with customer support software and tools
- Ability to learn quickly and adapt to changes
- Bachelor's degree in any field (preferred)
📌 Customer Support Executive (International Process) (Jaipur)
🏢 Atria Convergence Technologies
📍 Jaipur
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