About The Company EaseMyTrip.com is one of India's leading online travel agencies, renowned for its customer-centric approach and innovative solutions in the travel industry. Established with the vision to simplify travel planning, EaseMyTrip offers a comprehensive platform that enables travelers to book flights, hotels, and holiday packages with ease. The company prides itself on a transparent pricing model, including a no-convenience fee policy, and a wide distribution network supported by a hybrid platform that seamlessly integrates online and offline channels.

With a focus on delivering exceptional customer service, EaseMyTrip has become a trusted name among travelers across India and beyond, continually striving to enhance user experience through technology and dedicated support teams.

About The Role We are seeking a dedicated Flight Support / Task List Executive to join our dynamic team at EaseMyTrip.com. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong customer service orientation. This role involves handling customer inquiries related to international and domestic travel, providing timely and accurate assistance through voice-based support channels.

The Flight Support

Executive will play a crucial role in ensuring customer satisfaction by resolving issues efficiently, clarifying customer requirements, and delivering a seamless travel booking experience. Flexibility to work in a 24/7 rotational shift environment is essential to cater to our global customer base. The candidate should be enthusiastic about travel, detail-oriented, and eager to go the extra mile to serve our customers effectively.

Qualifications Graduation in any discipline from a recognized university or institution.

Excellent verbal and written communication skills in English.

Prior experience in international/domestic travel voice process is preferred.

Knowledge of world geography and map reading skills will be advantageous.

Ability to work in rotational shifts, including nights, weekends, and holidays.





Strong problem-solving skills and a customer-first attitude.

Proficiency in using computers and basic MS Office applications.

Responsibilities Handle inbound customer calls related to international and domestic travel inquiries with professionalism and courtesy.

Provide accurate information regarding flight schedules, routes, and travel policies.

Assist customers in resolving issues related to bookings, cancellations, and modifications.

Support customers via multiple channels including telecommunication, email, and chat to ensure a consistent service experience.

Clarify customer requirements, probe for details, and confirm understanding to ensure effective resolution.

Greet customers warmly and professionally, demonstrating empathy and active listening.

Document customer interactions accurately and update relevant files to maintain comprehensive records.

Achieve first contact resolution wherever possible, reducing the need for follow-up interactions.

Stay updated with the latest travel policies, offers, and system updates to provide accurate guidance.

Collaborate with team members and supervisors to improve service quality and operational efficiency.

Benefits Competitive salary package with performance-based incentives.

Opportunities for career growth and professional development within a reputed organization.

Comprehensive training programs to enhance your skills and knowledge.

Health insurance coverage for yourself and dependents.

Employee discounts on travel bookings and related services.

Supportive work workplace with a focus on work-life balance.

Recognition and rewards for outstanding performance.

Equal Opportunity EaseMyTrip.com is an equal prospect employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our customers better and drives innovation within our organization. All qualified candidates are encouraged to apply and will be considered based on merit and suitability for the role.

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